Position: Account Controller (Internal)

Salary: £35,000 - £40,000 per annum (commensurate with experience) plus benefits and annual bonus

Location: Birmingham

Employment Type: Full-time, on-site

What We Offer:

Become part of a vibrant and growing organisation where you can develop your expertise in fasteners, MRO (Maintenance, Repair, Operations) while advancing your sales career. We provide a competitive salary, opportunities for professional growth, and a collaborative team atmosphere.

About Our Company:

We are a fast-growing company at the forefront of supplying specialised industrial components to manufacturing businesses. Our commitment to quality, innovation, and customer satisfaction has driven impressive revenue growth year after year. We pride ourselves on a positive workplace culture with remarkably low employee turnover, making this a newly established role.

Role Overview:

As an Account Controller, you will take charge of a portfolio of existing customer accounts, emphasising strong relationship management, maximising sales potential, and ensuring exceptional customer satisfaction.

Key Responsibilities:

• Relationship Management: Build and enhance relationships with current clients, positioning yourself as their trusted advisor for fastener products and MRO solutions.
• Order Management: Efficiently handle sales orders, ensuring timely fulfilment and proactively resolving any order-related issues.
• Sales Growth: Discover upselling and cross-selling opportunities within your accounts to boost revenue.
• Technical Expertise: Acquire comprehensive knowledge of MRO products and their applications to offer consultative support to clients.
• Customer Communication: Act as the main point of contact for clients, swiftly addressing inquiries and resolving issues via phone and email.
• Market Awareness: Keep abreast of industry trends and competitor offerings to provide strategic insights to your accounts.
• Collaboration: Partner with internal teams (sales, procurement, technical support) to deliver a seamless customer experience.
• CRM Management: Ensure accurate and current client information is maintained within the CRM system.

Qualifications and Skills:

• Account Management Experience: Proven success in account management or a similar customer-facing role.
• Relationship Building: Outstanding interpersonal skills with the ability to create rapport and nurture long-term client relationships.
• Proactive and Sales-Oriented: A natural ability to identify new opportunities and drive revenue growth within existing accounts.
• Excellent Communication: Strong verbal and written communication abilities.
• Problem-Solving Skills: Capable of critical thinking and effectively resolving customer challenges.
• Attention to Detail: Diligent in processing orders and managing accounts.
• Computer Skills: Proficient in CRM systems and the Microsoft Office Suite.

Benefits:

Competitive salary of approximately £35,000 - £40,000 per annum (based on experience) plus a benefits package.

Annual bonus linked to company performance.

Opportunity to contribute to a successful and rapidly expanding organization.

Continuous training and career development opportunities.

If you are a driven individual with experience in fasteners, bearings, MRO or industrial products and a passion for delivering exceptional customer service, we would love to hear from you!